Guest Reviews

Guest Reviews

Below are copies of guest reviews received from guests who have stayed with us in Tignes, with their name, chalet and the date they stayed. We love receiving guest reviews and want to share them with you. We ask all our guests for feedback and then wherever possible act on guest reviews to continually improve the holidays we offer.

100% brilliant customer service from beginning to end. From additional help with restaurant booking, ski lockers, and sourcing specific ski boots, our group of 11 adults had an excellent week in the lovely Chalet Arabette. Highly recommend Jamie and his team, and I look forward to our next booking with White Horizon.
Hi Jamie. Just taking 5 mins to say thank you for providing such an amazing week for our ski party. We all loved it and found the chalet to be bang on what we wanted. We would love to rebook for half term 2025 if we can. (*now booked in!) Many thanks once again. Linsey
Fantastic holiday for the whole family. Chalet Ibex felt like home from home as soon as you walked in. Warm, welcoming, spacious rooms all with their own bathrooms, bliss! Living /dining room with open fire, great views and hot tub on the terrace with stunning views across the valley.
We absolutely loved our time with White Horizon chalets. From the moment that we first had contact with Jamie, we had complete confidence that we were going to have a great holiday. Jamie was really accommodating and detailed with anything that we asked of him and went that extra mile - even organising taxis for us each day to and from the main resort as we came before the lifts in Les Brevières had opened (9th December). Chalet ibex is a beautiful chalet - just the right size making it so cosy. Chalet hosts were good and quality of food was great. Would definitely recommend and hoping to be back.
Hi Jamie. We had a wonderful time, and the Chalet and the service from you and your staff was superb. Hope you and your family have a wonderful Christmas and new year, and I hope you have a fantastic season! See you again soon Adam
Hi Jamie & Gayle, Just to say we had a fantastic time at your chalet. Every thing was spot on, couldn’t fault the accommodation. Christos and Mylena were absolutely brilliant chalet hosts and couldn’t do enough to help, they were a real credit to your company. Thank you for a wonderful stay. Thanks Ben
Perfect chalet with two modern clean bathrooms, plenty of hot water and a well equipped kitchen. Perfect location just a few moments walk from the cable car. Plenty of storage for skis and boots. Excellent communication and support from Jamie. Thanks for hosting us and for sorting out Ben’s transfers. We had a great week, the chalet is in a perfect location and we had a excellent week of skiing. Good to meet you and we will definitely try and return!
Hi Jamie. Really good to meet you the other day - it’s nice to put a face to a name. We all had a great time and found the chalet hosts really friendly and did you proud, the food was amazing. Are you able to let me know if the Chalet is available for the same week next winter. Already the preparation starts and I’m not even back in Kent yet! Regards Mark
Our original booking was done through who made a massive error which then resulted in them cancelling my booking. We were coming out the spend to some time with my son who is doing a season in Les Brevieres and only wanted to stay there. Jamie went over and above to rectify this for us and, he put us first even with the financial loss to himself. He was in constant contact with me and always replied to any questions without delay. Our ski passes were waiting for us when we arrived to save us missing time on the slopes. Chalet Le Loup is perfectly positioned, near the lifts, supermarket, bars and restaurants. its very snug, clean and comfy. We had a fantastic time. Thank you Jamie and your team. Thank you to Sian for waiting for us to arrive. Philippa, Nicole, Olivia and Elyse x
I’m writing this review with a broken arm sustained after only four days of brilliant skiing, while the rest of my friends and family are still enjoying Tignes’ fabulously wide open and snow laden slopes. And I can tell you that if you do suffer a similar mishap while here, then there’s no better place to console yourself in absolute relaxation and comfort! And it’s pretty good for skiers, too! Chalet Arabette is everything you’d want in a skiing chalet: beautifully furnished, a warm and welcoming fireplace, plenty of space and sofas to spread out on, a large balcony with a spacious ‘hot tub with a view’, and lovely beds to sink into after an enjoyably exhausting day on the mountain. Lorraine and Serafin, who look after us on an almost unbelievable scale, are simply brilliant hosts. From the moment we wake up to a reviving and nourishing breakfast, to us collapsing in front of the fire after another astonishing gourmet dinner, they simply can’t be bettered. If I ever eat as well as this for a week again, I’ll either be married into royalty or up there in heaven…! Jamie, who managed our booking and greeted us on arrival, couldn’t have been more helpful or accommodating, was the very model of excellent professional service. He was in regular and prompt contact with us, answered all our questions, and arranged a massive discount for our ski hire from the fabulous Tignes Spirit, who delivered our equipment to the chalet! He certainly laid the foundations for a fabulous holiday. Conveniently located a few minutes walk from the Les Brevieres gondola, which lifts you very quickly into the heart of L’Espace Killy’s extensive skiing region, and the tiny town’s cosy bars and restaurants, and a very handy and well stocked supermarket, the chalet is a brilliant base for skiers. And the best place to recuperate and reflect with a glass of something warm and reviving…!
Excellent, varied & well presented meals. Chalet kept clean and tidy beautifully all week. Chalet Hosts accommodated various arrival times very well in a friendly manner. Overall a very positive chalet holiday experience.
Comfortable, stylish and clean chalet. Friendly, approachable and thoughtful hosts. Ample supply of storage and hot water. Comfortable beds and pillows - we'll be back!
Lottie and Harry were very attentive throughout our stay. They did everything with a homely touch and made our experience amazing, The food was outstanding and they were so much fun!
Chalet Sundance is great, beautiful lounge and dining areas. Our hosts, Vince & Lizzie were very helpful, approachable and welcoming.
Judith & Gary were fantastic; accommodating, friendly and a good laugh. The quality of the chalet was great and we very much enjoyed the TV room/snug. The food was great.
Our hosts were extremely nice and looked after us and the children in the most brilliant way. The food was brilliant, any wish we had was fulfilled and the atmosphere was just great. I would highly recommend a stay with White Horizons after the experience we had.
Everything has been superb from the first moment Andrea spoke to Jamie. Lizzie & Vincent have been superb hosts and could not have done any more for us during our stay! The chalet is excellent - Thanks for a wonderful time.
Chalet even better than expected. Good facilities, lovely meals and excellent hosts.
Chalet was lovely and kept clean. Website photos didn't do it justice! Gary & Judith were fantastic hosts and couldn't do enough. Thank you!
Food was excellent and very good quality. Layout of communal area was very comfortable and homely. Chalet hosts were friendly and helpful. I would recommend White Horizons to everyone
Best aspects of our holiday with White Horizons: Easy to book, good communication, website recommendations for lessons, ski hire etc were great, beautiful chalet, good value, great hosts, tasty on time meals & kids meals. Thank you!
Chalet hosts were very helpful, friendly and couldn't have done more for us. I would highly recommend White Horizons
Lovely cosy and homely chalet, great company and Harry and Charlotte were excellent hosts
Everyone unanimously said they had an excellent trip with White Horizons. Jamie was a legend and made the plans all work for our 2 week stay in 2 different chalets with different friends which was much appreciated.
Food was excellent, chalet hosts were lovely, chalet very cosy and holiday very good value for money
Great chalet, great hosts, great menu, great admin!
Jim, Bod & Lottie were excellent hosts. The food was excellent as were their recommendations and local knowledge.
Wonderful customer service. Really homely, comfortable and relaxed chalet. Our hosts at the chalet we very clear, amenable, kind and skilled. Good tips about the area, very cheerful and seemed to really enjoy their work. We all felt very well looked after and very comfortable here - many thanks!
The welcome and warmth of our chalet hosts and also the pre-holiday information from Jamie and the website was excellent. This is our 3rd chalet holiday and by far the best. Very good food and relaxed, available and very conscientious hosts made it a 5* experience from start to finish. We will 100% recommend White Horizons - we had a fantastic stay.
Resort lovely, chalet very comfortable, hosts wonderful! Excellent all round.
Meals were great, good attention to details with preparation and service. Friendly and welcoming hosts, cheers guys!
Excellent for meals, cleanliness, hosts and overall experience. Professional contact from Jamie.
Really well run, beautiful chalet with fantastic and very professional hosts
Chalet and chalets hosts were spectacular, as was the cooking!
The friendliness of the WH team and their unwavering attention to make our stay as comfortable as possible, helpful with local info too. The location and set up of the chalet is perfect. Ski hire coming to the chalet was also excellent. Email communications prior to our arrival was reassuring. Overall we had a very relaxing and enjoyable stay because everything was thought of and made easy for us. NB: You will be highly recommended to family and friends and we will return 🙂
Great hosts, lovely chalet - great snow! Lovely village, superb food,, very friendly hosts. Excellent all round!
Superb chalet with fantastic hosts. Great food and service.
Well-appointed chalet, very well run by a good team, excellent food, well cooked and presented.
Good organisation on booking and in resort. Good chalet hosts. Great proximity to slopes, ski shops and cafes. Good new bathrooms.
Fantastic hosts at the chalet. Food was amazing and they were very accommodating with our fussy eater child!
Our chalet hosts were fantastic, they made the chalet feel welcoming and they worked hard to produce fantastic meals. Tom and Camilla made this a great experience. The chalet was extremely comfortable and well looked after, comfy beds and really cosy. Thank you for a fantastic holiday – we all had a great time!! 🙂
The meals were amazing. A well-kept chalet and easy access to the slopes. Loved the boot heater! The hosts were fantastic, attentive and great cooking. Great social chalet : ) Perfect location and great drying facilities for our wet gear.
Lucy and Nick have been absolutely fantastic – they have gone out of their way to cater for our every need. They are the perfect combination of friendly and professional – couldn’t fault them in any way. Ps amazing cakes!! Pps. Great wine!!
The quality of the chalet is good – décor, facilities (incl. hot tub!). Good quality of food – tasty, homemade, excellent, generous portions. Brilliant chalet hosts – friendly, helpful and flexible.
Chalet Le Loup has a great location and was ideal for our family, so close to the slopes.
We stayed in Chalet Alistelle with White Horizons last year and booked again on the strength of that stay and we have not been disappointed – this year we love everything about the stay. We love our chalet hosts Tom & Camilla – thank you for taking such good care of us.
Delicious meals, amazing hosts – friendly, welcoming and so helpful. Beautiful chalet. Overall, we had a super time, thank you : )
The welcome, the professionalism of the staff and their absolute willingness to please, supported by a genuine interest in guests.
Once again really good initial service from Jamie and the team from the first contact to the last contact to the end of the holiday. Lucy and Nick have been 1st class and a credit to themselves and White Horizons.
Chalet hosts were exceptional. Friendly, professional and very good at their jobs. The chalet is lovely and very comfortable. The hot tub is a real bonus – very nice. Overall the holiday was very enjoyable.

We ask all our guests for feedback both during and after your holiday. Wherever possible we act on guest reviews to continually improve the holidays we offer. Please email any feedback or guest reviews to us at [email protected] or call us on 0044 7979205724, thank you.

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